Why Did My FlexBooks Account Stop Syncing?

There are two main reasons for your FlexBooks account to stop syncing:

1. Your MindBody to FlexBooks API connection has become disconnected
2. Your QuickBooks to FlexBooks API connection has become disconnected

How can I check to see if my MindBody to FlexBooks API connection has become disconnected?

1. In MindBody, click on Manager Tools
2. Click on Settings
3. Click on MINDBODY Add-ons
4. Click on API Integrations
5. Look under the section "Who has access to my API?"

• If you do see "DrumBeat", your MindBody to FlexBooks API is still connected. (Don't click the "Remove" link!)
• If you don't see "DrumBeat", your MindBody to FlexBooks API has become disconnected

How can I reconnect my MindBody to FlexBooks API connection?

Just go to https://www.flexbooks.io/contact and tell us your MindBody to FlexBooks API has become disconnected.  We'll get back to you with instructions on how to reconnect it.

How can I check to see if my QuickBooks to FlexBooks API connection has become disconnected?

1. In QBO, click on Apps in the left-hand navigation
2. Select the "My Apps" tab

• If you do see "FlexBooks MindBody sync", your QuickBooks to FlexBooks API is still connected.
• If you don't see "FlexBooks MindBody sync", your QuickBooks to FlexBooks API has become disconnected

How can I reconnect my QuickBooks to FlexBooks API connection?

1. Go to https://www.flexbooks.io/login
2. Login with the email address and the password you set up. (If you have any issues with this, please see How do I login to my FlexBooks Account?)
3. Click on your Company Name in the bottom left-hand corner and then select Settings
4. Under the "QuickBooks Connection" section, flip the switch to "off" to disconnect it
5. Then flip the switch again to "on" and follow the instructions to reconnect to your QBO account
6. Your FlexBooks account will be up-to-date by the next calendar date