How Do I Match My Deposits?

To Match your deposits:

1. In QBO, go to Banking > Banking
2. Select the checking account where Transfirst makes its deposits
3. Under the For Review tab, look for a deposit with the description of "Tsys Transfirst Bkcd" or "TSYS/TRANSFIRST"
4. Check its corresponding "Category or Match" column

Option 1: You see a green "1 record found" + a blue Match button in the Action column

If you see green message that says "1 Record Found" and then "Deposit" underneath, that means QBO has found a single deposit in your Register that matches the Bank Feed deposit amount.  Click the corresponding blue Match button.

Option 2: You see a green Multiple "records found" + a blue View button in the Action column

If you see green message that says any more than 1 Record is found, then you're going to have to pick the correct deposit to match it to. 

1. Click the corresponding blue View button to view your options.


2. Select the Deposit closest to the date of the Bank Feed deposit and click the Match button.

WARNING: Only select Deposits – not Invoices, Sales Receipts, Credit Memos, etc. – only Deposits!

Option 3: You see no green message + a blue Add button in the Action column

WARNING: Do not click the Add button!  This will double your income in QBO.

NOTE: If you don't see a "Match" option, that means that QuickBooks does not see an exact match for this transaction. FlexBooks should match 100% of your deposits, so if you don't see "Match" – there's a problem – please contact customer support to let us know.

For more information, see the tutorial video Matching Transactions from Quickbooks Online Bank Feeds

What's the difference between Adding and Matching?

When you "Match" a transaction in the Bank Feed, you are telling QuickBooks that the transaction is the same as one already entered and not to count them twice.

When you "Add" a transaction in the Bank Feed, you are telling QuickBooks to enter the transaction and categorize it as described.  If you are using FlexBooks, you should never Add a batch deposit because FlexBooks has already entered it for you and Adding it would be entering it twice. 

Why is "Category or Match" describing my Transfirst Deposit as "Uncategorized Income" or something else?

QuickBooks doesn't know how to categorize this transaction and so it is taking its best guess.  What is written here has nothing to do with anything FlexBooks is doing.

Why does the memo on my deposits say "MindBody" and not "Transfirst"?

This means you are using MB Payments as your payment processor instead of Transfirst.  Please see the article How Do I Account for MB Payments?

Why Deposits Might Not Match

1. Different Payment Methods: If you're using a payment method like Mindbody, instead of Transfirst, it can cause mismatching in your deposit records. To understand how Mindbody payments are handled, refer to the article "How Do I Account for MB Payments?" for more insights.
2. Auto-Add Rules: Sometimes, automatic rules in your bank feed might categorize deposits on their own. This leaves the ones synced by FlexBooks without a match in your register.

How do I Identify the Possible Reasons for Unmatched Deposits?

1. Check under the "For Review" tab for a deposit described as "Tsys Transfirst Bkcd" or "TSYS/TRANSFIRST". This helps find specific Transfirst-related transactions.