Catch-Up Sync FAQs
Can FlexBooks sync MindBody data from the past?
Yes! If it's in your MindBody account – we can sync it – no matter how far back in time. We call the syncing of past, historical data a "Catch-Up Sync".
How do I sync MindBody data from the past?
Order a Catch-Up sync from inside of your FlexBooks account. Click on Catch-Up Syncs, select your start date, and click Place Order.
If you'd rather, you can also just email us with the date you'd like to start your Catch-Up Sync from and we can take it from there.
Once your Catch-Up Sync is complete, we'll email you to let you know.
How much does a Catch-Up Sync cost?
Catch-Up Syncs are a one-time charge of of $50/per historical month synced or $500/per historical year synced.
Can I have my first calendar month free?
Sure! We'll sync any historical data from the first calendar month you signed up on at no additional cost. For example, if you subscribed to Flexbooks on March 31st, March 15th, or March 7th – we'll let you sync from March 1st on for free.
What if I don't like my Catch-Up Sync? Do you have a guarantee?
Yes, we have a no-questions-asked money-back guarantee. If you don't like anything about your Catch-Up Sync – we don't want to take your money! If you decide you don't like your Catch-Up Sync for any reason within 90 days, we'll delete all of your transactions and give you a full refund.
How long does a Catch-Up Sync take?
Usually about 1-2 days depending on how long our Catch-Up Sync queue is. We manually monitor each Catch-Up Sync to make sure that your data is perfectly inputted for you.
How far back can I sync my data?
As far back as you want it to. If it's in MindBody, we can sync it for you.
Do I have to do my Catch-Up Sync right now? How long can I wait before I order my Catch-Up Sync?
We can run your historical sync for you at any time. Feel free to start using FlexBooks daily auto-sync now and we'll keep track of everything so you can decide to do your historical sync at any time.
What's the difference between a "daily auto-sync" and "Catch-Up Sync"?
The daily auto-sync starts on the day you subscribe to FlexBooks and syncs you forward in time, day-by-day. The daily auto-sync is billed recurring each month starting from the day you subscribed.
A Catch-Up Sync is a sync of any set of days from before the day you subscribed to FlexBooks. A Catch-Up Sync is billed one-time at the time it is ordered.
How do you make sure that there are no gaps or double-entries with days that I've already synced?
We keep track of everything and remember every single transaction we've entered. FlexBooks will automatically fill in every single transaction from the first day of your Catch-Up Sync to the next entered transaction, regardless of the day. It cannot re-enter a transaction that has already been entered.
I've already reconciled my historical data, is it okay have FlexBooks do a Catch-Up Sync in addition to that?
If you want to double your tax bill you can! ;)
You should not run a Catch-Up Sync in addition to data that you've already entered. FlexBooks Catch-Up Syncs will add income to your QBO bookkeeping. If you run a Catch-Up Sync in addition to income you've already entered – you're going to have double the income entered.
If you'd rather have FlexBooks' entries than your own, we recommend deleting all previously entered data before running your Catch-Up Sync.
If you'd rather have FlexBooks' entries than your own, we recommend deleting all previously entered data before running your Catch-Up Sync.