Why Is My Income Being Doubled?

If your income is being doubled, that means that both QuickBooks and FlexBooks are working exactly as designed.  You're just missing one final step – Deposit Matching – and then your income will stop being doubled.

This double entry of sales was designed by QuickBooks as an extra reconciliation step to make that sure your income is always accurate to-the-penny.

Why do I need to do Deposit Matching?

In order to give you all of the detail you need into QuickBooks, FlexBooks creates transactions in addition to the to the transactions brought in by your Bank Sync.  When you do Deposit Matching, you tell QuickBooks that these duplicate transactions are double-entries of the same transaction.  If you don't Match your Deposits, your income will be doubled.

What is Deposit Matching?

Deposit Matching is a process designed by QuickBooks to allow you to tell it when double-entries are the same transaction.

Here's how the process works:

1. FlexBooks enters funds to your Checking Register by creating Deposits
2. Your Bank Sync brings second versions of those same Deposits into your "For Review" tab
3. QuickBooks is built to automatically detect double-entries and offers you a "Match" option
4. You click "Match", QBO knows their double-entries of the same transaction and doesn't count your income twice

How Do I Match my Deposits?

Please see the knowledgebase article How do I match my deposits?

How do I fix my Doubled Income?

Fixing doubled income because you didn't Match the Deposits is easy.  Just "Undo" the entries from the Bank Feed and then Match them.

1. In QBO, click on Banking > Banking
2. Click on the "Reviewed" tab
3. Click on the Funnel Icon to and enter the dates you have been syncing with FlexBooks.  Click Apply
4. Sort the transactions by Description
5. For each Transfirst Deposit that says it was "Added" instead of "Matched", click the "Undo" button
6. Click on the "For Review" tab
7. Please follow the instructions in the knowledgebase article How do I match my deposits? to match your deposits.

Why Deposits Might Not Match

1. Different Payment Methods: If you're using a payment method like Mindbody, instead of Transfirst, it can cause mismatching in your deposit records. To understand how Mindbody payments are handled, refer to the article "How Do I Account for MB Payments?" for more insights.
2. Auto-Add Rules: Sometimes, automatic rules in your bank feed might categorize deposits on their own. This leaves the ones synced by FlexBooks without a match in your register.

How do I Identify the Possible Reasons for Unmatched Deposits?

1. Check under the "For Review" tab for a deposit described as "Tsys Transfirst Bkcd" or "TSYS/TRANSFIRST". This helps find specific Transfirst-related transactions.
2. For step-by-step instructions on matching deposits, see the "How do I match my deposits?" article in the knowledge base.